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Terms and Conditions

General Information

Hotelsbooking.com.ua is a Ukrainian operator of hotels reservations. By making a reservation through our site, you come into direct (that has legal effect) contractual relationship with a hotel you make a reservation in. From the moment you make reservation, we begin to work as mediator between you and a hotel. We forward your order to the appropriate hotel and send you a message about the reservation on e-mail on behalf of hotel. By visiting, reviewing or using our website, you agree that you have read, understood and accepted these reservation terms and conditions.

Charge rates

Hotelsbooking.com.ua reservation service is free of charge. We do not charge any booking fees, administration fees or service fees. We do not require any prepayments because you pay for your reservation directly in a hotel.

Rates are specified by hotels. All enumerated hotels have access to our site hotelsbooking.com.ua and bear responsibility for rates authenticity, rooms’ availability and other information represented on the site.  All rates are specified per room for all period of stay including VAT and other dues (can be changed), unless stated on the site or immediate e-mail confirmation about your booking. For our part we try to do our best to provide authentic, comprehensive and topical information vested with hotels.


Hotelsbooking.com.ua uses high ethical standards and respects your privacy. We engage for your private information and will not reveal it to the third party without your permission.


The general cancellation rules and no-show policy of each hotel is available on our website at the hotel information pages on the site. Please note that certain rates or special offers are not eligible for cancellation or change. If you wish to review, adjust or cancel your reservation, please revert to the confirmation e-mail and follow the instructions therein.

Please note that you may be charged for your cancellation in accordance with the hotel’s cancellation rules and no-show policy (usually payment for the first night). We recommend that you read the cancellation rules and no-show policy of the hotel carefully prior to making your reservation.


By completing a booking, you agree to receive an e-mail requesting you to complete our guest review form. We send you the form right after you check-out. The completed guest review may be uploaded onto the relevant hotel’s information page on our website for the sole purpose of informing customers of your opinion on the service and quality of the hotel. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.

Other than the e-mail confirmation providing for the confirmation of the booking and the e-mails detailed above, we shall not send you any further (solicited or unsolicited) notices, e-mails or correspondence, unless you specifically agree otherwise.


Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Booking Systems Online Ltd, its suppliers or providers. These terms and conditions and the provision of our services shall be governed by and construed in accordance with Ukrainian law. Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Ukraine.